Frequently asked questions

How long before my order is shipped/arrives?

Most orders are shipped within 24-48 hours.
After your order is shipped it usually takes between 7 & 15 business days for your order to arrive.

In the case your order will take longer than 2 business days to ship you will be contacted via email with a shipping date.

My order status is Awaiting Fulfilment what does this mean?

Awaiting Fulfilment is the status of your order until it is in the shipping department, at which point you will receive a confirmation email with a tracking (link) number and the updated status of Shipped.

When will I be charged for my order?

When you place the order online you are charged immediately.

How can I reach you?

You can email us at Support@mohayashopping.com (we do are best to respond to all inquiries as quick as possible)

Can I return an item?

Yes, items can be returned within 30 days if they are not damaged. In some cases, shipping and restocking fees may apply. Please refer to our Refund And Return Policy for more information.

Can I buy quantities other than those shown on your website?

If you would like a specific quantity that is not offered on the website, you can contact us at support@mohayashopping.com and a customer service representative will help you decide on a quantity to best suit your needs.

Still have questions? contact us.

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